Cancellation and refunds | Tony’s Scans N Plans

Move or cancel a scanning visit. Full refund before the visit, free corrections and refund timing explained.

How to move or cancel a visit

Call or text 619-301-0013 with your booking name and visit date. Tell us early so someone else can use the time.

Moving the visit to another date costs nothing. We agree the new date with you by phone or text.

You get back everything you paid for that booking, including a deposit for a larger property. There is no cancellation fee.

We call and text the number on the booking and wait at the door. If nobody can let us in, the visit is rebooked for another day.

Coming back a second time may carry a trip charge. If it does, we tell you the amount before the new date, and you can choose a full refund instead.

If illness or car trouble means we cannot come, we tell you as soon as we know. Choose a new date or a full refund.

A mistake in the plans — a wall in the wrong place, a missing door, a wrong label — is corrected at no charge. Tell us what you found and we send a corrected set.
A room we could not enter on the day is left off the plans or marked as not measured. Adding it needs a second visit; we agree the date, and any trip charge, with you first.
If the plans are going to be later than the date shown on your booking, we tell you before that date and give you the new one.
If the plans cannot be used for what you booked them for and we cannot put that right, we refund what you paid.

Once you confirm the plans open on your side, the job is complete: the plans stay yours, and we delete our copy of your project.

A refund goes back the way you paid. A card, Apple Pay or Google Pay payment is refunded through Stripe to the same card; it usually shows on your statement within 5 to 10 business days, depending on your bank.
A payment made through the payment app offered at checkout is sent back through the same app, to the same account.
We do not refund in cash, or to a different card or account.